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FAQ/POLICIES

           

    • Everything on my website is designed/handcrafted from "scratch" by me.
    • Newborn {0-3 months}, Infant {3-6 months}, Toddler/Child {7 months+}. Please note: Sizes are based on national average - if you're on the fence about sizing, please size up.
    • All textiles are custom designed or curated - only the best quality of fabrics are used to construct your pieces.
    • Everything is handmade/made to order, one-of-a-kind, with great attention to detail in my clean, smoke-free home studio.

    Ordering

    • Please include all required info in the "additional info" box at the checkout
    • Please also include your ACTIVE e-mail address for easy correspondence
    • International orders must leave their telephone number

       

      Production + Shipping      

      • PLEASE purchase the RUSH shipping/production listing if your purchase is needed in hand by a certain date {i.e. - if your date is on the cusp of the lead time; I cannot guarantee your purchase will be in hand for gifting/birth without prior knowledge - the earlier the better!}
      • Orders are processed in the order they're received.
      • Each item is made to order, unless noted otherwise. Items that are "ready to ship", will be marked as so in the listing and will receive same or next day shipping.
      • ITEM(S) WILL BE SHIPPED TO THE ADDRESS PROVIDED AS THE SHIPPING ADDRESS.
      • LEAD TIME - [Please allow 4 WEEKS [OR LESS!]  for your order to be made & prepared for shipment-- this excludes the shipping time.
      • LEAD TIME IS SUBJECT TO CHANGE - as my business grows, so does the production time; I will always be in correspondence if so.
      • I am a one woman operation: from designing, to printing to production, to e-mailing to shipping. I work as quickly as possible to get your orders out in a timely manner while striving to provide luxury quality work.
      •  Time-frame consists of business days M-F (NO SHIPMENTS WILL BE MADE ON WEEKENDS/HOLIDAYS - they are not included in quoted time-frame)
      • International clients: please include your phone number + please allow extra time, as your item(s) will be handled through Customs.
      • International orders may incur an additional customs duties/tax fee payable by the receiver depending on your destination. The receiver is responsible for these additional charges and I cannot accept a return or refund of any goods if these charges are not paid. If the parcel is returned you will need to pay for the return of the order.

      • I suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
      •  SASSYBABYESSENTIALS is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

      • Purchases ship USPS First Class Mail with tracking information.  Swaddles, Blankets/Blanket sets + large orders are provided with Priority/Insured shipping. International orders will most likely no longer track after leaving the U.S. This usually means they've reached "customs".
      • Need your order quicker and have to skip the line? Please inquire before you make your purchase {personalized items may apply}. E-mail sassybabyessentials@gmail.com to discuss your order.
      Refunds?
      • Custom Orders/Personalized items are non-refundable, as they're custom to you. Refunds are only an option within 24hours of purchase. Please reference my sizing before purchasing.
      • **BY PURCHASING YOU'RE IN AGREEMENT TO THESE TERMS**
        •   I take great pride in my major attention-to-detail and quality of work and am confident you'll adore your purchases. Each order receives individual attention - thank you so much for your patience while I make your custom order.
             
               
               Follow me on Instagram: @sassybabyessentials for finished products/behind the scenes shipping, giveaways, coupon codes + more.
               I thank you that you chose to have me make something special for you.
              xox Mandy
               

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